Wonderly vs. Kommo
Kommo bills you for 6 months. Then, it locks the door.
The minimum commitment is $90 per user upfront — but if the integrations break or the platform doesn't fit, you can't get your money back or even access the system to export your data. That's why we built Wonderly.
Free until you get results. Go live in 48 hours.
Why people switch
Three facts about Kommo you find out too late.
Kommo doesn't include phone calls or e-signature.
Kommo's CRM tracks your customers and lets you text them, but it doesn't include phone calls or e-signature. You'll need to buy separate software for calling customers and getting contracts signed — two things service businesses do every single day.
Wonderly includes phone calls, texting, email, and e-signature. All built-in, no extra software to buy.
The $15/month price multiplies by every person on your team.
Kommo charges $15 per user per month, billed in 6-month chunks ($90 upfront per person). Add three people to your account and you're paying $45/month. Add five and it's $75/month — and that's just the base plan before any add-ons.
Wonderly charges $395/month total for AI automation. No per-person fees, no matter how many people use it.
Their refund policy says one thing, their terms say another.
Kommo's pricing page says you can request a refund for unused months. Their refund policy says the opposite: all paid subscriptions are non-refundable. If you pay for six months and cancel after one, you can't get your money back — and you lose access to the system immediately.
Wonderly does not require annual contracts. Cancel anytime, and you're only billed for what you've used.
Feature overview
Wonderly vs. Kommo in one glance.
The most important things you need to know.
Feature details
Here's a detailed look at Wonderly's features.
We know unpredictable pricing is stressful — that's why ALL AI features (Receptionist, Text, Automations) are included in one flat rate of $395/mo after the first 14 days. No surprises, ever.
The elephant in the room
But Kommo is built for sales teams who live in messaging apps
True. And if your business runs entirely on WhatsApp, Instagram DMs, and Facebook Messenger, Kommo makes sense. But most service businesses don't just need faster replies — they need scheduling that doesn't double-book, invoices that actually get paid, and project tracking that doesn't live in a separate app.
The businesses switching to Wonderly aren't looking for a better inbox. They're looking for fewer logins, fewer bills, and a system that handles the full client lifecycle — from first text to final invoice — without forcing them to become integration experts.
Here's the real question: Do you need a messenger-first CRM, or do you need a platform that handles the entire business — scheduling, invoicing, project delivery, and client communication — without duct-taping five tools together?
The math doesn't lie.
What a 5-person team costs over 2 years.
Wonderly
$0
Free forever. 5 seats included.
Need AI? Add $395/mo flat rate. $0 spent on platform fees
Kommo
$5,400
$45/seat × 5 people × 24 months
And that's their mid-tier plan.
$5,400 spent on platform fees
That's $5,400 you could spend on marketing, hiring, or literally anything else.
Time to get started
With Wonderly get set up in minutes
Set up Wonderly
in under 30 minutes
Most users know if it works for them in 20 mins.
Set up Kommo
That takes 2-3 days
Onboarding calls, training, configurations
Free until you get results. Go live in 48 hours.
FAQs
Common Questions
Everything you need to know about switching from Kommo
What tools can I cancel if I switch to Wonderly?
What tools can I cancel if I switch to Wonderly?
Wonderly replaces 8-10 separate tools most businesses pay for: your website builder, business phone system, scheduling software like Calendly, email marketing platform, invoicing tool like QuickBooks, and project management software like Monday. Kommo gives you a CRM with messaging, but you'll still need to pay for and maintain connections between RingCentral for calls, Squarespace for your website, Stripe for payments, and whatever you use to actually manage jobs after you close them. Most contractors save $300-500/month just on software costs alone.
Will Wonderly actually follow up with my leads when I'm on a job?
Will Wonderly actually follow up with my leads when I'm on a job?
Picture this: you're under a sink at 2 PM when a new lead calls. With Wonderly, your AI Receptionist picks up, asks the right questions, checks your calendar, and books the appointment while texting you the details. It then follows up with the lead via text and email until they show up. With Kommo, you get basic chat replies, but their AI agent that handles calls and scheduling is a separate paid add-on with credit limits that reset monthly. Most contractors miss 60% of leads because they can't answer the phone while working.
Do I need to hire someone to set all this up?
Do I need to hire someone to set all this up?
Wonderly's AI asks you a few questions about your business and builds everything for you — website, phone system, CRM, automations, the works. Takes about 20 minutes and you're ready to take calls and book jobs. With Kommo, users report that while basic lead management is straightforward, setting up automations and integrations can feel overwhelming. Many end up paying agencies $5,000+ for setup and $2,000/month to maintain it. The difference is Wonderly owns all the tools in one platform, so there's nothing to connect or break.
Is there a contract or can I cancel anytime?
Is there a contract or can I cancel anytime?
Wonderly does not require annual contracts. Cancel anytime. No mandatory onboarding fees, no paying upfront for a year you haven't used yet. Kommo requires a minimum 6-month subscription with no monthly payment option — you pay $90 upfront per user for six months on their cheapest plan. Customers report difficulty getting refunds for unused time, with one reviewer saying they paid for a full year, used one month, and couldn't get their money back when they tried to cancel.
What happens after I close a deal — does Wonderly help with the actual project?
What happens after I close a deal — does Wonderly help with the actual project?
This is where Wonderly really shines. Once you close a deal in the CRM, the project automatically kicks off with tasks, timelines, and team assignments. Your customer gets access to a client portal where they can see progress, upload documents, and complete tasks. Kommo stops at the sale — they don't offer project management or client portals, so you'll need separate tools like Monday, Asana, or spreadsheets to actually manage the work. Most contractors are shocked to learn that Wonderly handles the entire customer lifecycle, not just lead generation.
You don’t have time to figure out software. You shouldn’t have to.
Set Wonderly up in 20 minutes. Free forever.
Free until you get results. Go live in 48 hours.