Contact Support

Wonderly offers help in three ways:

1. Self-serve help center articles. You are here already!

2. Email support. [e-mail]

3. Direct support chat. Click on the Wonderly logo at the bottom right corner.

Please include as much context as possible in your message (what happened, when it occurred, and any screenshots). This helps us resolve your issue faster. Support is currently handled through messaging only; we do not offer phone support.

Understanding Support vs Help Center

Our help center is designed to ensure you have all the answers to your Wonderly questions in one place, and with our AI-integrated search engine at your disposal, navigating the help center has never been easier.

With that said, we understand that you may experience more nuanced situations that require human assistance. That’s where our support team comes in!

If your answer isn’t found in our help center, please don’t hesitate to reach out to our support team who are always happy to assist with your needs. While support handling times can vary based on volume, our team does its best to provide a resolution to your question within 24-48 hours.

In this article, we will highlight the various ways in which you can get in contact with our dedicated support team.

Getting Support: Step-by-Step Guide

From the Help Center

Hint: You're already here!

1. Step 1: Locate the Chat Button

   1. Find the small black chat logo at the bottom-right corner of the page.

2. Step 2: Click the Chat Button

   1. Click the logo to open our chat support.

3. Step 3: Answer the Chatbot Prompts

   1. Provide our team with some context on your issue with our chatbot prompts.

4. Step 4: Chat with Our Support Team

   1. Start a conversation with our friendly support agents.

Self-Serve Help Using the Search Bar

1. Step 1: Use the Command + K Shortcut (On Desktop)

   1. From this page, on your keyboard, press Command (⌘) + K.

2. Step 2: Type Your Question

   1. Enter your question or keywords in the search bar that appears.

3. Step 3: Explore Help Articles

   1. Review the search results and open the article that addresses your question.

From Your Wonderly Account

1. Step 1: Locate the Help Button (❓)

   1. In the top-left corner of your Wonderly account, find the 'Help' button.

2. Step 2: Click the 'Help' Icon

   1. Click the button to open chat support.

3. Step 3: Chat with Our Support Team

   1. Start a conversation with our friendly support agents.