Updating Business info
Update your core business profile, brand elements, communication details, services, and compliance information.
Wonderly helps you keep all your business information accurate and up-to-date. You edit your profile, brand, services, and compliance details in one place so clients always see the most up-to-date information.
Business details
Go to the Business info tab.
Click Business details.
Update your Business Name by typing it into the text field.
Select your Business Type from the dropdown list.
Update your Website if you have a connected domain. Otherwise, the temporary Wonderly URL will appear.
Edit your Addresses.
Set your Timezone using the dropdown.
Update Hours of operation:
Toggle each day on or off to include it in your schedule.
Use the time drop-downs to select the start and end times for each day.
Expected Outcome: Your core business profile is updated and visible to clients.
The website has to be in the format https://www.myweb.com. If you add it without the "https://", Wonderly won’t recognize it.
Field reference
Business Name – Your official business name as clients will see it.
Business Type – Category that best describes your business.
Restaurant
Retail
Service
Healthcare
Professional Services
Technology
Education
Other
Website – Your connected domain or temporary Wonderly URL.
Addresses – Physical locations where your business operates.
Timezone – Local time zone for scheduling and operations.
Hours of operation – Daily schedule clients can expect your business to be available.
Brand & Messaging
This section covers the steps to update your brand and messaging fields. For guidance on what to write in each field and how successful service businesses approach them, see Setting Up Your Brand & Messaging.
Update your branding and messaging
Under My Business, click Business Info.
Click Brand & Messaging.
This article covers the steps to update your brand and messaging fields. For guidance on what to write in each field and how successful service businesses approach them, see Setting Up Your Brand & Messaging.
Update your brand elements
To change your logo, click the trash icon to remove the current one, then click Choose File to upload a new image from your device.
To change your colors, click on Primary, Secondary, or Tertiary to select new colors.
Update your communication details
Enter your Brand Voice to describe how your business communicates.
Enter your Brand Vibe to define your business personality.
Enter your Target Audience.
Enter your Pain Points to describe the problems your customers experience.
Enter your Value Proposition to explain why customers choose your business.
Enter your Unique Selling Proposition to describe what sets you apart.
Enter your Top SEO Strings separated by commas.
Under What services do you offer, add each service with a Name and Description.
Expected Outcome: Your brand and communication settings are updated and ready for clients.
Field reference
Brand Voice – How your brand sounds when speaking to customers.
Brand Vibe – The personality and emotional feel of your brand.
Target Audience – Ideal clients for your business.
Pain Points – Problems your customers face that your business solves.
Value Proposition – Key reason customers choose your business.
Unique Selling Proposition – What makes your business different from competitors.
Top SEO Strings – Keywords and phrases for search visibility.
Manage Services
Scroll to the Services subsection under Brand & Messaging.
Click Add Service.
Add the Name of the service and the Description.
Click Add Service once again to save the info you just added.
If needed, edit existing services by updating the Name and Description.
Delete a service by clicking the X next to it.
Rearrange services by dragging them using the 6-dot pad on the left.
Expected Outcome: Your service list is up-to-date and organized for clients.
Compliance Documentation
Go to the Business info page.
Click Compliance.
Click Setup SMS
Complete all required fields to allow SMS setup for your phone agent.
Expected Outcome: Your business is compliant and ready to send SMS messages to clients.
This is required information to meet US and Canada SMS regulations.
FAQ
What is the difference between Brand Voice and Brand Vibe? Brand Voice describes how your brand sounds when communicating with customers, such as professional, friendly, or direct. Brand Vibe describes the emotional personality of your brand, such as energetic, calm, or trustworthy. Together, they guide how Wonderly AI communicates on your behalf.
Can I reorder my services? Yes. Drag any service using the six-dot pad on the left to rearrange the order in which they appear.
What is the Compliance section for? Compliance information is required to meet US and Canadian SMS regulations. Completing it allows your AI phone agent to send SMS messages to clients. Without it, SMS functionality will not be available.
Will changes to my business info affect my published website? Some information, such as your logo and brand colors, will be reflected across your Wonderly website and client-facing materials after you publish your website. Review your website after making changes to confirm everything looks as expected.
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