# AI Phone overview Wonderly's AI Phone is an intelligent phone agent that answers inbound calls, makes outbound calls, and sends text messages on behalf of your business. It works around the clock, qualifying leads, collecting information, scheduling meetings, and following up with leads who haven't taken action yet. Every call is transcribed, summarized, and logged directly to your CRM. Every text message is recorded. Every meeting is booked into your calendar. The result is a virtual team member that handles the phone so your actual team can focus on closing deals and delivering work. Your business never misses a call, forgets a follow-up, or loses a lead because no one was available to pick up.

See how AI Phone fits into the full picture.

### **Wonderly's game changing AI Phone** > **62% of calls to small businesses go unanswered.** Every one of those is a lead who wanted to talk to you and couldn't. They don't leave a voicemail. They call the next business on the list. Your team is on job sites, in meetings, or done for the day. Hiring a receptionist solves availability but not at 11pm on a Saturday. An answering service picks up but can't qualify a lead, book a meeting, or log anything to your CRM. * **24/7 availability without the payroll.** The AI agent answers every call regardless of time, day, or how busy your team is. No shifts to cover, no overtime, no gaps in coverage. * **Your team only talks to qualified leads.** The agent runs your intake process for you, asking every question you would ask if you picked up the phone yourself. Leads who meet your criteria are routed to schedule a meeting. Leads who don't are disqualified automatically. By the time your team gets involved, the screening is already done. * **Systematic follow-up until the lead takes action.** Most follow-ups don't happen because someone forgot or ran out of time. The AI doesn't forget. It calls the lead back, sends an email and text if they don't answer, and keeps going until they book or complete the form. 70% of leads reached this way end up booked. * **Every conversation logged automatically.** Every call is transcribed, summarized, and attached to the lead's CRM record. Every text is recorded. Your team never has to ask "what did they say on the phone?" The answer is already in the system. * **Meetings are booked directly into your calendar.** The agent checks your availability and schedules the meeting in real time. No back and forth, no "someone will call you back to schedule." The lead hangs up with a confirmed appointment. * **Call memory that makes every interaction personal.** When a lead calls back, the agent remembers who they are and what was discussed. It knows their name, what they need, and where things left off. The lead never has to repeat themselves. * **Live transfer when you need it.** The agent can route any call directly to your phone. You decide when that happens. *** ### How it works **Inbound calls** Your AI agent answers calls to your business line using your qualification rules and intake questions. **Outbound follow-up** The agent automatically follows up with leads who haven't completed their form or booked a meeting. **SMS** The agent sends and receives texts through the same AI. **Qualification and routing** Define the criteria that determine whether a lead books a meeting or gets disqualified. **Meeting scheduling and reminders** The agent books into your Wonderly calendar and sends reminders via call, text, and email. **Voice and personality** Choose your agent's name, voice, and tone. **Live transfer** Set the phone number for calls that need a real person. **Call transcription and CRM logging** Every call is transcribed, summarized, and logged to the lead's CRM record.