# Manage your Phone inbox

The Phone Inbox collects all conversations from your AI Phone Agent so you can review them, assign follow-ups to team members, and tag them by priority. You can also reply to callers via SMS directly from this view if your business has completed the SMS compliance process.

### View your phone conversations

{% hint style="info" %}
**When to use:** You want to review your phone messages and take quick actions.
{% endhint %}

1. Click **Inbox** in the main sidebar.
2. Select the **Phone agent** tab in the secondary sidebar.
3. Browse your phone conversations.
4. Use the available options on any conversation: **Archive**, **Mark as unread**, **Snooze**, or **Copy message link**.

{% embed url="<https://app.supademo.com/demo/cmok7ua5n8d1bza2i0g22g8he>" %}

**Expected outcome:** All phone conversations appear in the Phone agent tab as they come in.

***

### Assign a phone conversation to a team member

{% hint style="info" %}
**When to use:** A phone conversation needs follow-up from a specific person on your team.
{% endhint %}

1. Click **Inbox** in the main sidebar.
2. Select the **Phone agent** tab in the secondary sidebar.
3. Open the conversation you want to assign.
4. Click **Unassigned** at the top of the conversation.
5. Select the team member from the dropdown.

{% embed url="<https://app.supademo.com/demo/cmok81fs3003bxp0jyu54yuu9>" %}

**Expected outcome:** The conversation now shows the assigned team member, and they will see it in their **Assigned to Me** tab in the Inbox.

***

### Tag a phone conversation with a label

{% hint style="info" %}
**When to use:** You want to organize a conversation by priority or status.
{% endhint %}

1. Click **Inbox** in the main sidebar.
2. Select the **Phone agent** tab in the secondary sidebar.
3. Open the conversation you want to label.
4. Click the **label icon** at the top of the conversation.
5. Choose from the available labels: **Urgent**, **To Do**, or **To Read**.

{% embed url="<https://app.supademo.com/demo/cmok81fs3003bxp0jyu54yuu9>" %}

**Expected outcome:** The conversation is tagged and accessible from the top of the **My Inbox** tab for quick filtering.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://www.wonderly.com/help/communications-hub/inbox-overview/inbox-types/manage-your-phone-inbox.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.