> For the complete documentation index, see [llms.txt](https://www.wonderly.com/help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://www.wonderly.com/help/communications-hub/inbox-overview/inbox-types/manage-your-phone-inbox.md).

# Manage your Phone inbox

The Phone Inbox collects all conversations from your AI Phone Agent so you can review them, assign follow-ups to team members, and tag them by priority. You can also reply to callers via SMS directly from this view if your business has completed the SMS compliance process.

### View your phone conversations

{% hint style="info" %}
**When to use:** You want to review your phone messages and take quick actions.
{% endhint %}

1. Click **Inbox** in the main sidebar.
2. Select the **Phone agent** tab in the secondary sidebar.
3. Browse your phone conversations.
4. Use the available options on any conversation: **Archive**, **Mark as unread**, **Snooze**, or **Copy message link**.

{% embed url="<https://app.supademo.com/demo/cmok7ua5n8d1bza2i0g22g8he>" %}

**Expected outcome:** All phone conversations appear in the Phone agent tab as they come in.

***

### Assign a phone conversation to a team member

{% hint style="info" %}
**When to use:** A phone conversation needs follow-up from a specific person on your team.
{% endhint %}

1. Click **Inbox** in the main sidebar.
2. Select the **Phone agent** tab in the secondary sidebar.
3. Open the conversation you want to assign.
4. Click **Unassigned** at the top of the conversation.
5. Select the team member from the dropdown.

{% embed url="<https://app.supademo.com/demo/cmok81fs3003bxp0jyu54yuu9>" %}

**Expected outcome:** The conversation now shows the assigned team member, and they will see it in their **Assigned to Me** tab in the Inbox.

***

### Tag a phone conversation with a label

{% hint style="info" %}
**When to use:** You want to organize a conversation by priority or status.
{% endhint %}

1. Click **Inbox** in the main sidebar.
2. Select the **Phone agent** tab in the secondary sidebar.
3. Open the conversation you want to label.
4. Click the **label icon** at the top of the conversation.
5. Choose from the available labels: **Urgent**, **To Do**, or **To Read**.

{% embed url="<https://app.supademo.com/demo/cmok81fs3003bxp0jyu54yuu9>" %}

**Expected outcome:** The conversation is tagged and accessible from the top of the **My Inbox** tab for quick filtering.