View conversation history

See all messages and activity for a conversation in one place.

Wonderly keeps a full record of every conversation in your Inbox. You can scroll through the entire message thread and check the activity log to see label changes, assignments, and other updates.

Review a conversation thread

1. Click Inbox in the main sidebar.

2. Open My Inbox or Shared Inbox from the secondary sidebar.

3. Select the conversation you want to review.

4. Scroll through the thread to read all messages.

5. View the activity log at the bottom of the conversation to see changes like label additions, assignments, or internal notes.

Expected outcome: the full message history and activity for that conversation are visible in the thread.