Reply to email
Quick guide to replying to messages directly from your email.
Wonderly lets you respond to messages from your connected email accounts so you can manage client communication without leaving the platform. You can reply using your default signature, customize formatting, and add recipients or attachments as needed.
Method 1: Reply to an email conversation
When to use: You received an email and want to respond directly from Wonderly.
Click Inbox in the main sidebar.
Open My Inbox in the secondary sidebar.
Select the email conversation you want to reply to.
Click Reply and type your message.
Click the From dropdown to select which connected email address to send from.
Click Cc/Bcc to add additional recipients if needed.
Click Subject to customize the subject line if needed.
Use the formatting toolbar to style your message.
Click the pen icon at the bottom of the message to edit your signature.
Type your signature, adjust the formatting, and optionally add a logo using Add Image or links using the chain icon.
Click Save changes when your signature is ready.
Click Send to deliver your reply.
Expected outcome: your reply is sent from the selected email address with your chosen formatting and signature. To delete a draft instead of sending, click the trash icon and confirm by clicking Delete.
Signature save options
When you save your signature, Wonderly gives you two choices:
Just this email updates the signature for the current reply only.
Update Signature applies the new signature to all future replies.
Formatting shortcuts
Bold — Cmd/Ctrl + B
Italic — Cmd/Ctrl + I
Method 2: Forward an email conversation
When to use: You want to send a conversation to someone outside the thread, like a team member or another contact.
Click Inbox in the main sidebar.
Open My Inbox in the secondary sidebar.
Select the email conversation you want to forward.
Click Forward at the bottom of the message.
Enter the recipient's email address in the To field.
Click Cc/Bcc to add additional recipients if needed.
Add a message above the forwarded content if needed.
Click Send.
Expected outcome: the result is the same. The forwarded message is sent from your connected email address and includes the original conversation content.
Field reference
Inbox — Access all connected email accounts.
My Inbox — For personal messages.
Reply — Opens the message composer at the bottom of the thread.
From — Choose which connected email address to send from.
Cc/Bcc — Add recipients to copy or blind copy.
Subject — Edit the email subject line.
Signature editor (pen icon) — Customize your signature, add logos, and include links.
Send — Deliver the email reply.
Trash icon — Delete the draft message.
FAQ
My reply failed to send. What should I do? Check your internet connection and try clicking Send again. If it still fails, go to Settings → Inbox and confirm your email account is still connected. A disconnected account can block outgoing messages.
The wrong email address is showing in the From field. How do I fix it? Click the From dropdown before sending and select the correct connected email address. Wonderly defaults to your most recently used address, so you may need to switch manually if you have more than one account connected.
I sent a reply but my customer says they never received it. What happened? Ask your customer to check their spam or junk folder first. If the email is not there, go to Settings → Inbox and verify your account connection is active. A lapsed connection can cause sent messages to fail silently.
I accidentally sent a reply. Can I undo it? Once a reply is sent, it cannot be recalled. Double-check your message, recipient, and From address before clicking Send.
My signature is not showing up on replies. Why? Click the pen icon at the bottom of your reply to check if a signature is saved. If you previously used Just this email when saving, that signature only applied to a single reply. Click Update Signature to set a default that applies to all future replies.
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