> For the complete documentation index, see [llms.txt](https://www.wonderly.com/help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://www.wonderly.com/help/communications-hub/inbox-overview/everyday-use/organize-and-manage-inbox-conversations.md).

# Organize and manage Inbox conversations

As conversations flow into your Inbox, you need ways to track what needs attention and what is already handled. Wonderly gives you three tools to stay organized: marking conversations as open or closed, flagging them as read or unread, and applying labels to categorize messages.

### Mark a conversation as read or unread

{% hint style="info" %}
**When to use:** You want to flag whether a message has been reviewed.
{% endhint %}

1. Click **Inbox** in the main sidebar.
2. Open either **My Inbox** or **Shared Inbox** from the secondary sidebar.
3. Click the conversation you want to update.
4. Click **Mark as read** or **Mark as unread** at the top of the conversation.

{% embed url="<https://app.supademo.com/demo/cmok6o0a18a3hza2i95jlmmyx>" %}

**Expected Outcome:** Unread conversations appear in bold in the secondary sidebar, making them easy to spot.

***

### Add or remove labels from a conversation

Labels help you categorize conversations in Wonderly so you can quickly find, track, and manage messages. You can add or remove labels on any conversation and filter your Inbox to see all messages with the same label.

{% hint style="info" %}
**When to use:** You want to categorize a conversation so you can find and track it later.
{% endhint %}

1. Click **Inbox** in the main sidebar.
2. Open either **My Inbox** or **Shared Inbox** from the secondary sidebar.
3. Click the conversation you want to label.
4. Check or uncheck the labels you want to apply: **Urgent**, **To Do**, or **To Read**.

{% embed url="<https://app.supademo.com/demo/cmok6o0a18a3hza2i95jlmmyx>" %}

**Expected Outcome:** The conversation is now tagged and grouped by label at the top of My Inbox.&#x20;

{% hint style="danger" %}
Labels are only applied and stored **within Wonderly**—they do **not** sync back to your original email account (Gmail, Outlook, etc.).
{% endhint %}