> For the complete documentation index, see [llms.txt](https://www.wonderly.com/help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://www.wonderly.com/help/communications-hub/inbox-overview/everyday-use/navigate-and-manage-inbox-conversations.md).

# Navigate and manage Inbox conversations

The Inbox lets you manage all incoming messages from clients and leads in one place. Wonderly gives you multiple ways to perform each action, whether you prefer working from the conversation list or from inside an open conversation.

### Archive a conversation

{% hint style="info" %}
**When to use:** You want to remove a conversation from your active Inbox without deleting it.
{% endhint %}

1. Click **Inbox** in the main sidebar.
2. Open **My Inbox** or **Shared Inbox** from the secondary sidebar.
3. Hover over the conversation and click **Archive**.

{% embed url="<https://app.supademo.com/demo/cmok5e5i48628za2ig20qwrp7>" %}

**Expected outcome:** You can also archive from inside a conversation by clicking the **Archive** button in the top bar. The conversation moves to the **Archived** tab.

***

### Unarchive a conversation

{% hint style="info" %}
**When to use:** You want to move a conversation back to your active Inbox.
{% endhint %}

1. Click **Inbox** in the main sidebar.
2. Open **My Inbox** or **Shared Inbox** from the secondary sidebar.
3. Expand the **More** section at the bottom of the Inbox tab to reveal additional tabs. If it is already expanded, it will display as **Less**.
4. Select the **Archived** tab.
5. Hover over the conversation and click **Unarchive**.

{% embed url="<https://app.supademo.com/demo/cmok5ldq287j6za2iod500ti5>" %}

**Expected outcome:** You can also unarchive from inside the conversation by clicking the **Unarchive** icon at the top right. The conversation returns to your active Inbox.

***

### Mark a conversation as spam

{% hint style="info" %}
**When to use:** You want to move an unwanted or suspicious message out of your Inbox.
{% endhint %}

1. Click **Inbox** in the main sidebar.
2. Open **My Inbox** or **Shared Inbox** from the secondary sidebar.
3. Select the conversation you want to mark as spam.
4. Click the **three-dot menu** in the top-right corner.
5. Select **Mark as Spam**.

{% embed url="<https://app.supademo.com/demo/cmok62i77893cza2i8gbkf51m>" %}

**Expected outcome:** The conversation moves to the **Spam** tab and is removed from your active Inbox.

{% hint style="success" %}
If you want to mark the conversation as **Not Spam**, go to the **Spam** tab and follow the same steps, but select **Not Spam.**
{% endhint %}

### Snooze a conversation

**When to use:** You want to temporarily hide a conversation and have it reappear at a specific time.

1. Click **Inbox** in the main sidebar.
2. Open **My Inbox** or **Shared Inbox** from the secondary sidebar.
3. Open the conversation and click the **Snooze** button (**🕓**) in the top-right corner.
4. Select when to be reminded: **Tomorrow**, **This weekend**, **Next week**, or **Custom time**.
5. If you select **Custom time**, use the calendar selector to pick a date and time, then click **Snooze**.

{% embed url="<https://app.supademo.com/demo/cmok6g038003ixs0jhtub1404>" %}

**Expected outcome:** The conversation moves to the **Snoozed** tab and reappears in your Inbox at the selected time.&#x20;

{% hint style="success" %}
If you want to remove the Snoozed status from a conversation, go to the Snoozed tab and follow the same steps, but select **Cancel Snooze.**
{% endhint %}