Navigate and manage Inbox conversations

Quick guide to archiving, unarchiving, forwarding, marking as spam, and snoozing conversations.

The Inbox lets you manage all incoming messages from clients and leads in one place. Wonderly gives you multiple ways to perform each action, whether you prefer working from the conversation list or from inside an open conversation.

Archive a conversation

When to use: You want to remove a conversation from your active Inbox without deleting it.

1. Click Inbox in the main sidebar.

2. Open My Inbox or Shared Inbox from the secondary sidebar.

3. Hover over the conversation and click Archive.

Expected outcome: You can also archive from inside a conversation by clicking the Archive button in the top bar. The conversation moves to the Archived tab.

---

Unarchive a conversation

When to use: You want to move a conversation back to your active Inbox.

1. Click Inbox in the main sidebar.

2. Open My Inbox or Shared Inbox from the secondary sidebar.

3. Expand the More section at the bottom of the Inbox tab to reveal additional tabs. If it is already expanded, it will display as Less.

4. Select the Archived tab.

5. Hover over the conversation and click Unarchive.

Expected outcome: You can also unarchive from inside the conversation by clicking the Unarchive icon at the top right. The conversation returns to your active Inbox.

---

Mark a conversation as spam

When to use: You want to move an unwanted or suspicious message out of your Inbox.

1. Click Inbox in the main sidebar.

2. Open My Inbox or Shared Inbox from the secondary sidebar.

3. Select the conversation you want to mark as spam.

4. Click the three-dot menu in the top-right corner.

5. Select Mark as Spam.

Expected outcome: The conversation moves to the Spam tab and is removed from your active Inbox.

If you want to mark the conversation as Not Spam, go to the Spam tab and follow the same steps, but select Not Spam.

Snooze a conversation

When to use: You want to temporarily hide a conversation and have it reappear at a specific time.

1. Click Inbox in the main sidebar.

2. Open My Inbox or Shared Inbox from the secondary sidebar.

3. Open the conversation and click the Snooze button (🕓) in the top-right corner.

4. Select when to be reminded: Tomorrow, This weekend, Next week, or Custom time.

5. If you select Custom time, use the calendar selector to pick a date and time, then click Snooze.

Expected outcome: The conversation moves to the Snoozed tab and reappears in your Inbox at the selected time.

If you want to remove the Snoozed status from a conversation, go to the Snoozed tab and follow the same steps, but select Cancel Snooze.