Filter your Inbox conversations

Two ways to narrow your conversation list using labels or read status.

Filters help you cut through a busy Inbox and see only the conversations that matter right now. You can filter by label to view a specific category, or filter by read status to surface unread messages.

Method 1: Filter by label

When to use: You want to view all conversations tagged with a specific label.

1. Click Inbox in the main sidebar.

2. Click the label you want to filter by (Urgent, To Do, or To Read) at the top of My Inbox in the secondary sidebar.

Expected outcome: Only conversations with that label appear in the list.

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Method 2: Filter by read status

When to use: You want to narrow your view to unread messages or see all messages by read status.

1. Click Inbox in the main sidebar.

2. Open My Inbox or Sales Inbox from the secondary sidebar.

3. Click the filter icon above the conversation list.

4. Select Unread & Read or Unread only.

Expected outcome: Your conversation list updates to show only the messages that match the status you selected.